Alliance Partners

Adams Inc Established in 1983, Adams, Inc. is a privately held, national search firm specializing in the recruitment and placement of qualified executive professionals in the banking, credit union, general financial, and trust industries.  Another service we offer is that we act as a liaison between buyers and sellers of banks, trust departments, and insurance agencies for merger discussions.  The third service we offer is a wide range of banking consultant services.  We believe we can bring extra value to owners and stockholders of financial institutions in addition to our regular executive search activities.  Visit our website at www.adams-inc.com for detailed information.

Deltech-logoDeltech Solutions Inc is a provider of Enterprise Business Intelligence, Analytics and Data Management Services and a leading Managed Services Provider.

Deltech Solutions’ BI, Analytics and Data Management solutions make structured and unstructured information available to the Financial Services community through actionable intelligent dashboards, scorecards, and drill-through reporting – lending insight into business metrics and empowering informed strategic decisions.

Our Managed Services model provides World-Class IT Support with a system normally found in Fortune 500 companies.  We help businesses experience the benefits of technologies and business process automation coupled with proactive maintenance and support:  All on a predictable business-friendly budget.

Deltech Solutions is headquartered in Frisco, TX.  To learn more about Deltech Solutions, please visit www.deltechsolutionsinc.net.

SocialStrategy1_logo_final

Less Noise.  Better Data.

Social media monitoring, analytics and managed services for data driven business decisions.

We provide simple and effective solutions to understand and utilize real-time digital data.  Our web-based suite of tools improve monitoring, visualization and analysis of critical business data.  We help you develop strategy for reputation management, customer service, risk management, social, product development, marketing and human resources.

Using state-of-the-art technology, Social Strategy1 scrapes the entire web to collect, categorize, and analyze verbatim, online comments, conversations, and themes and measure their impact on consumer, constiuent or target audience opinions.

Data is organized through natural language processing tools, and then teams of analysts perform lexical and channel analyses to draw insights from social media, major media, and their relationships that firms can use in areas of strategy, targeting, competitive analysis, brand management, risk management, and more.

With more than two billion people using social media globally, there is ample data to spot trends, themes, sentiment, and pinpoint sources of online discussion to:

  • Spot areas of target audience density (TAD) – those online areas where conversations relevant to company goals are most active/plentiful.
  • Aggregate data to inform management decisions.
  • Identify new economic indicators that can inform new models for a changing landscape, provide insight into and transformational strategies.
  • Track the “reviews” or opinions of a new product introduction or issue, spot consumer adoption signals and trends.
  • Track the path and impact of conversations around an important issue.
  • Engage directly with prospects and customers through social media channels.

stratus-logoA Division of an ILD Corp.

Stratus Contact Solutions a multilingual contact center combines high-touch customer care, social media engagement, social commerce support, state-of-the-art cloud-based technology, with an experienced team of customer service professionals to support client business needs from its offices across the southern United States, and its contact center in San Antonio, Texas.  Stratus manages social media campaigns, both proactive sales campaigns for lead generation, and reactive campaigns for reputation management efforts.

Center Facilities

The primary call center for ILD is located in San Antonio, TX.  ILD’s primary call volume is approximately 85% inbound, 10% outbound, 5% Internet/E-Care.  This call center is a 30,000 square foot location on two floors in the medical center area of San Antonio.  Inbound, outbound, and conferencing agents are located at the center with over 315 seats.  ILD’s San Antonio contact center is 24×7, 365 days a year.  All call center connections are through voice over internet facilities.  This gives ILD the ultimate flexibility in case of a catastrophic failure associated with the location.  ILD houses its call center and equipment in a facility designed to protect these systems from outage.  We have backup power via UPS and generators that will keep our call processing and data functions active for a virtually unlimited time.

ILD Corp.

ILD Corp. private company founded in 1996; ILD has quickly risen to a position as a national leader of Outsource Services in business processes.  ILD has leveraged the strategic advantage of operating its own facilities and platforms to become a company with over 300 employees in offices nationwide.

  • Headquartered in Ponte Vedra Beach, FL with 300 US-based employees in Atlanta, Dallas, Fort Lauderdale, Jacksonville and San Antonio, Texas
  • A leader in customized communications and payment solutions for corporate clients including some of the largest voice and data service providers across the US and Canada
  • ILD offers an extensive portfolio of high quality, cost-effective solutions that seamlessly integrate with our clients’ businesses, delivering enhanced quality, service levels and profitability.
  • Infrastructure and expertise in call center management of both inbound and outbound programs.

 

 

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